Customer JOURNEY Agency

Create a smooth customer journey

You’ve tried it all. Outsourced parts to your cousin. Roped in your copywriter friend (she’s avoiding your texts now). Gave it a go yourself—but it still doesn’t quite click. If you're dreaming of a customer journey that actually works, one that feels right, looks sharp, and makes sense from start to finish—this course is for you. In just six weeks, we’ll untangle the chaos. Together, we’ll explore your customer experience, fine-tune your brand’s voice and visuals, pinpoint key touchpoints, and bring it all together into a crystal-clear customer journey map and action plan.

Oh, and before we even kick things off? You’ll get a one-on-one discovery call to see where things stand and where we’re headed.

Week 1

Attention

You’re looking for a content game plan that actually sticks, something consistent, attention-grabbing, and totally you. You want your brand and services to stand out, spark curiosity, and feel authentic while doing it. This phase is all about making your audience look twice. How do you cut through the noise? What should you say—and how should you say it, to make them stop, listen, and remember?
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Intro to the customer journey
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The Customer Journey — Phase 1: Attention
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Creative process
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Contract: desired mode
Week 2

Curiosity and consideration

Your lead has recognized the problem or need and is close to making up their mind, but not quite ready to push the button. What pieces need to fall into place?
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Customer journey phase 2: consideration
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Audiences
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Communication
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Visual identity
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Measurement Points
Week 3

Decision/Purchase

Your prospective customer is ready for their decision and the right feeling is there.

The customer is excited by your material and likes what you do. But there are other actors in mind. What do you need to do to seal the deal?

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Customer Journey — Phase 3: Decision/Purchase
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The Promise
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Inspiration
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Bring in feedback
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Wireframes

“I know exactly what I want”

Customer

Week 4

Delivery/onboarding

Congrats! The customer has chosen you and the expectations are really high. 🎉
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Customer journey — phase 4: delivery/onboarding
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Templates
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Tools
Week 5

Engage

The customer has chosen you and the expectations are high.
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How we build engaging content
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Trigger Material
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Implement a strategy around AI
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Customer journey — phase 5: engage
Week 6

Ambassador

Not all customers are like this star. Everything just clicks. What is it that makes some people become champions and voluntarily talk about how satisfied they are?
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The Customer Journey — Phase 6: Ambassador
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What does it take for your client to become your champion?
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The customer journey in its entirety - your treasure map
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Step-by-step activity plan

relume

verbs

[rie-loom]
To relight or rekindle (a light, flame, etc.)

See if the course is right for you!

I help businesses transform bold ideas and big visions into standout visual experiences. If you're curious whether this course is the right fit, let’s have a quick, no-pressure chat to explore your goals and see if it aligns.

‍Date: TBD, 2025

Only 10 spots available—first come, first served!